Ordering Info

" Thanks for your great customer service."  M. O'Conner

• Order online: secured purchase with a credit card or with your PayPal account. We use PayPal shopping carts but you do not need to have a PayPal account to securely order with a credit card: after you have proceeded to checkout just click on the "Don't have a PayPal account?" link, then follow the instructions.

• Order by phone: 1-800-787-2647. We can take Visa, Mastercard and American Express orders -- sorry, no COD orders. Please call if you are having any trouble ordering online. 

If you experience any difficulty with the ordering process it's usually because cookies need to be enabled for the site, or your browser cache needs to be emptied. More info on that is here. OR: 

Feel free to call or email with any questions. We prefer email. Email us at zannadiscs@gmail.com.

Call us at 1-800-SUSAN-IS/1-800-787-2647.

Shipping Info

After you place an online order you'll receive an email from Zanna Discs on or before the next business day that will include a copy of your order and when your order will be shipped. Please check your address on that email to confirm that it's current. PayPal sends us the address you have stored with them, so that's where we ship your order (unless you've specified otherwise in the shipping instructions).

If you order a download version of the Singing Live e-book and do not immediately receive the download link, please send us an email and we will get Singing Live to you right away. 

We ship everything from Bend, OR via the US Postal Service. Our free shipping is via media mail with no tracking. Media mail takes 2-10 business days to arrive, depending on where you live. If your shipment hasn't arrived two weeks after the shipping date please contact us. You can also choose priority mail shipping during checkout for faster shipping, which typically takes 2-3 days. We normally ship the same day or the next business day after your order arrives. If you need something overnighted please call or email us. 

• International Orders: please include your phone number when placing an order from outside the US. We need that for the customs form.

International orders are shipped via USPS international airmail, which takes about 6-10 business days, depending on the country. Please contact us if your shipment hasn't arrived three weeks after you have placed an international order. Different countries have different customs charges: our shipping charge doesn't cover any additional customs charge for your country.

Return Policy

If your order arrives damaged please contact us and we'll replace it right away. But because most of our products are CDs that are easily copied, we do not accept returns for anything except damaged items.